Bob Todd, CEO Kelli Amundsen, President RE/Max Properties Los Angeles, CA Dear Bob and Kelli: I would like to take this opportunity to mention the superior performance of one of your agents in my recent home purchase in Los Angeles. While W. Jay Johnson, of your Beverly Hills office, was the agent for the seller in this transaction, I credit his unfailing creativity and persistence with saving the entire deal many times over. Since the home in question is a unique and historical property there were many nuances and complexities in the sale that raised the anxiety level of his client and could have resulted in the cancellation of my offer to purchase. Through his superior interpersonal skills, Jay was able to act as a problem-solving intermediary and expedite what turned out to be a long and somewhat troublesome escrow. If Jay is typical of the quality of the agents in your firm, I have no hesitation in recommending RE/Max as the broker of choice for my friends selling their homes and I will be most receptive to homes that are listed with your agents in my next purchase. Kudos to your firm for providing me with a trustworthy and dedicated agent that allowed me to own a beautiful part of Los Angeles’ historical past. Yours sincerely, Dr. Ted B. Thederahn Los Angeles, CA ********************************************************** Dear Jay: I would like to take this opportunity to thank you for your assistance with the purchase of my new townhouse. Despite the fact that I was an anxious first time home buyer, you really made the entire experience very pleasant for me. I truly appreciated you giving your undivided attention to my transaction, and answering my every question for the third and fourth time. I was also impressed with your vast knowledge of the real estate market as well as your negotiating skills. I will surely recommend your services to my family and friends. Keep up the excellent work. Sincerely, Regina Carson, CA Dear Jay: Many thanks for your long hours of hard work on behalf of the recent sale of my duplex. I realize that this was a challenging project, with all the work that needed to be done, and the inherent difficulty of me living 400 miles away from the property. Nonetheless, you came to the rescue, and kept the ball rolling when I had all but lost hope. In addition, you did many things that are above and beyond what a realtor is usually expected to do: meeting contractors, making regular visits to assure that things were on track or moving as desired, helping with anything I could not easily do from northern California, and even paying for things that needed to be done when that was needed. I hope that the enclosed check will cover your out of pocket expenses. If not, let me know, and I will be happy to provide the additional reimbursement. I can say this without equivocation – you truly earned not only your commission, but a great deal of goodwill for yourself and your firm. Best wishes for your continued success. I would be happy to recommend you and your firm to any of my friends who are interested in buying or selling property in the Los Angeles area; you represented me well and unfailingly, and you can sign me as one satisfied customer! Nicki King Davis, CA ********************************************************** To Whom It May Concern: W. Jay Johnson was our agent both for the rental and later sale of our home. He was extremely professional, knowledgeable, and patient. He made himself available any time, seven days a week. Since we live far from the property Jay was extremely helpful in overseeing various problems with the property and the tenant, most of this was above and beyond the call of duty. The sale was a long process but his enthusiasm never wavered. I would whole-heartedly recommend him as a real estate agent. Respectfully, Steve Segal Richmond, CA To Whom It May Concern: We are writing to convey our satisfaction with W. Jay Johnson, of Remax Realty. He began helping us with some estate property sales about three years ago. Jay began to investigate the properties and got back to us with questions and information that was needed for the transactions. Not only was he professional, but he was knowledgeable, timely and always one step ahead of the situation at hand. This was a multiple transaction of six properties, both in and out of Los Angeles. There was one property outside of California. Jay was always there for the Termite inspections, the walk throughs, and court appearances. he gave advisement on counter offers and remained neutral when appropriate. Once these estate properties were sold, my husband and I decided to move. Once again, we chose Jay as our agent. He handled walk throughs and paper work while we were out of the country and kept us apprised of every change. We purchased our new home with Jay and we are currently seeking to buy our second rental property with him as well. My husband and I recommend him to every person that we come in contact with, regarding real estate issues. Not only does he sell property, but he will advise you prior to your commitment, in terms of your finances, FICA scores, etc. It’s not just a sale with Jay; it’s about doing the right thing and doing it well. If more agents were like W. Jay Johnson, the real estate business would be better thought of. We are so glad that we found him. Sincerely, Amir Azmar and Nita Bryant-Azmar ********************************************************** To Whom It May Concern: W. Jay Johnson is whole-heartedly committed to finding the best place according to the specifications given to him. He is a great listener. He listens to what the client wants and from that point on he strives to be the first one to show the next property that comes up on the market. He conducts business in an organized manner and makes himself easily accessible 7 days a week to answer any questions. It is well worth putting your trust in him to take care of your real estate needs. Sincerely, Dr. Craig J. Cucher Los Angeles Dear Jay: I would like to take this opportunity to thank you for all your help with the purchase of my new house. First of all, I was very impressed about how quickly you informed me of this property after it came on the market (literally a few minutes later!), which contributed greatly to the acceptance of my offer by the buyer. Even though being a first-time buyer, I felt comfortable with the extra time and patience spent by you, explaining and taking care of things required by this transaction. Also, you were always on top of matters, communicating with my lender, escrow company, etc. to make sure that everything is moving forward in a timely manner during this short escrow period. Thank you, again, for your superior service. I would definitely recommend you to any of my friends who are interested in buying or selling properties. Sincerely, Kanako Gage